Customer-Facing Analytics for SaaS | Embedded Analytics Guide

5 min read
Customer-Facing Analytics for SaaS | Embedded Analytics Guide

What Is Customer-Facing Analytics?

Customer-facing analytics means embedding dashboards, reports, and data exploration directly into your product so your customers can access their own data. Instead of emailing CSV exports or building one-off reports, users get self-service analytics inside your application.

Also called embedded analytics or user-facing analytics, this approach turns data into a product feature—or the entire product itself.

Examples:

  • A marketing platform showing campaign performance dashboards
  • A fintech app displaying spending trends and transaction history
  • A logistics SaaS with shipment tracking and delivery metrics
  • An HR platform showing headcount, retention, and compensation analytics

Embedded Analytics vs Data Apps

Embedded AnalyticsData Apps
What it isAdding analytics to an existing productAn application where data is the core value
ExampleShopify adding a "Reports" tabA standalone dashboard or BI product
ScopeFeature within a larger productThe entire product

Many SaaS companies start with embedded analytics and evolve into data apps as analytics becomes central to their value proposition. MotherDuck supports both.


The Customer-Facing Analytics Challenge

Building analytics for your customers is harder than internal BI. Three challenges make traditional data warehouses a poor fit:

Challenge 1: Technology Stack Mismatch

Most SaaS applications are built with JavaScript/TypeScript. Traditional analytical databases weren't designed for this ecosystem—they require complex drivers, connection pooling, and infrastructure that doesn't fit modern web development patterns.

Challenge 2: Latency Requirements

Internal analysts tolerate slow dashboards. Customers don't. Every extra second of load time increases bounce rates and support tickets. You need fast query response times, not the multi-second latencies typical of distributed warehouses.

Challenge 3: Multi-Tenancy at Scale

Each customer must only see their own data. But shared infrastructure creates "noisy neighbor" problems—one customer's heavy query slows down everyone else. Traditional solutions require overprovisioning or complex query management.


How MotherDuck Solves This

MotherDuck is a serverless cloud data warehouse built on DuckDB. Its architecture is purpose-built for customer-facing analytics.

Per-Customer Isolation with Ducklings

Each customer gets their own dedicated DuckDB instance called a Duckling. This provides:

  • Full compute isolation — No noisy neighbor problems
  • Independent scaling — Heavy users get more resources without affecting others
  • Data separation — Each customer has their own database(s)

Ducklings have a cold start time of approximately one second. See pricing for billing details.

Two Architecture Patterns

MotherDuck supports two approaches depending on your latency and data size requirements:

3-Tier Architecture1.5-Tier Architecture
How it worksBrowser → App Server → MotherDuckBrowser runs DuckDB-Wasm locally
Query latency~50-100ms~5-20ms
Best forServer-side logic, authentication, larger datasetsRead-heavy dashboards, smaller datasets (<1GB per user)
Server costHigher (compute)Lower (data transfer only)

3-Tier is the standard pattern: your app server authenticates users, queries MotherDuck, and returns results. Query latency is approximately 50-100ms.

1.5-Tier uses DuckDB-Wasm—a WebAssembly build of DuckDB that runs directly in the browser. After initial data load, queries execute locally at 5-20ms. Users can even explore data offline.

You can combine both: use 3-tier for complex queries and authentication, 1.5-tier for fast interactive exploration.

Read Scaling for High Concurrency

When you need to serve many concurrent users, MotherDuck's read scaling provisions additional Ducklings to distribute query volume. You don't manage load balancers or connection pools—MotherDuck handles it.


Implementation Patterns

Pattern 1: Per-Customer Service Accounts

Each customer company gets:

  • Their own MotherDuck service account
  • Dedicated database(s) for their analytics data
  • Isolated compute (Ducklings) for queries and data loading

This is the recommended pattern for strong isolation. Your app server authenticates users, looks up their read token, and executes queries against their specific database.

Pattern 2: Shared Database with Row-Level Filtering

For simpler setups or smaller tenants:

Copy code

motherduck://analytics_db ├── events (tenant_id, event_type, timestamp, ...) ├── metrics (tenant_id, metric_name, value, ...)

Filter every query by tenant_id and use single attach mode to restrict users to their designated database.

Pattern 3: Hybrid with Data Lake

Use MotherDuck to query data directly from S3 or GCS while keeping frequently-accessed data in managed storage for faster performance.


Build vs Buy: Choosing Your Stack

ApproachProsConsBest For
MotherDuck + custom frontendFull control, no per-seat fees, fast latencyMore frontend workTeams with frontend resources, unique UX needs
MotherDuck + visualization toolFaster to deploy, pre-built chartsLess customizationStandard dashboard needs
Traditional warehouse + BIEnterprise featuresHigh cost, slow latency, per-seat licensingInternal BI (not recommended for customer-facing)

MotherDuck works with visualization tools like Evidence, Streamlit, Rill, and Metabase—or you can build custom dashboards with any frontend framework.


Getting Started

  1. Sign up for MotherDuck — Free tier includes 10GB storage
  2. Create a service account — Via UI or REST API for automation
  3. Load customer data — Sync from your application database, S3, or other sources
  4. Integrate with your app — Use read tokens to execute queries from your backend
  5. Add visualization — Build custom dashboards or connect a BI tool

See the Customer-Facing Analytics Builder's Guide for detailed implementation steps.

Start using MotherDuck now!

FAQS

What is customer-facing analytics?

Customer-facing analytics—also called embedded analytics or user-facing analytics—means integrating dashboards and data exploration directly into your product so customers can access their own data without leaving your application.

What is the difference between embedded analytics and a data app?

Embedded analytics adds reporting features to an existing application. A data app is an application where data and analytics ARE the core product. MotherDuck supports both—whether you're adding dashboards to your SaaS or building a data-first product.

How does MotherDuck handle multi-tenant data isolation?

Each customer gets their own dedicated DuckDB instance (called a Duckling) with separate compute and storage. This eliminates noisy neighbor problems and ensures one customer's queries don't affect another's performance.

What query latency can I expect?

With MotherDuck's 3-tier architecture, expect approximately 50-100ms query latency. For faster interactive exploration, the 1.5-tier pattern using DuckDB-Wasm runs queries directly in the browser at 5-20ms.

What is DuckDB-Wasm and when should I use it?

DuckDB-Wasm is a WebAssembly build of DuckDB that runs in web browsers. It's ideal for read-heavy dashboards with smaller datasets (<1GB per user), delivering 5-20ms query times without server round-trips. Users can even explore data offline after initial load.

How is MotherDuck different from Snowflake or BigQuery for customer-facing analytics?

Traditional cloud warehouses are designed for batch analytics, not interactive customer-facing workloads. They have higher query latency (seconds, not milliseconds), charge for always-on compute, and weren't built for per-customer isolation. MotherDuck's Duckling model provides dedicated instances per customer with fast latency and serverless scaling.

What visualization tools work with MotherDuck?

MotherDuck connects to any tool that supports SQL or DuckDB, including Evidence, Streamlit, Rill, Metabase, and custom-built frontends using any JavaScript/TypeScript framework.

FAQs Lottie